SHIPLEYSTCG.COM — Refund & Shipping Policy

 

1. No Returns & All Sales Final

To safeguard our customer ecosystem against product tampering (such as card swapping, pack weighing, box mapping, or resealing), all sales are strictly final. No returns, exchanges, or refunds will be issued once an item has shipped.

This all-sales-final policy applies universally to:

• Single Cards: All individual trading cards.

• Loose Booster Packs: Individual packs from any set.

• Sealed Products: All factory-sealed items including, but not limited to, booster boxes, elite trainer boxes, blister packs, tins, and case quantities (whether opened or unopened).

 

2. Cancellations and Pre-Shipped Orders

Because we package orders quickly to ensure rapid delivery, changes or cancellations cannot be guaranteed once an order is placed.

• Prior to Shipment: If you need to request a cancellation before your item is handed to the carrier, contact customer support immediately. Approved pre-shipment cancellations may be subject to a credit card processing fee to cover non-refundable transaction costs.

• After Shipment: Once a tracking number is generated and the package leaves our facility, the sale is finalized under Section 1 and cannot be canceled or refunded under any circumstances.

 

3. Shipping & Risk of Loss

All physical items are shipped pursuant to a standard shipment contract.

• Transfer of Ownership: The risk of loss, title, and ownership of the goods transfer directly to you the moment we hand the package over to the designated shipping carrier (USPS, UPS, FedEx, or DHL).

• Carrier Liability: SHIPLEYSTCG.COM is explicitly not liable for packages delayed by weather, damaged in transit, or stolen after being marked as "Delivered" by the shipping carrier.

 

4. Signature Requirement Upon Delivery

To ensure the secure delivery of high-value collectibles and prevent fraudulent missing-package claims, a signature is required upon delivery for all orders totaling $150 or more (including taxes and shipping fees).

• Discretionary Signature: We also reserve the right to require a signature for any order under $150 at our discretion, including orders shipped to apartment complexes or unverified addresses.

• Buyer Responsibility: It is your responsibility to monitor your tracking details and ensure an authorized adult is available to sign for the package. If a package is returned to us because the carrier was unable to collect a signature, you will be responsible for any return-to-sender and re-shipping fees.

 

5. Lost, Damaged, or Stolen Packages

If your package is lost or damaged in transit by the carrier, or stolen after delivery, you must file a claim directly with the respective shipping carrier (USPS, UPS, FedEx, or DHL) using the tracking number provided in your shipment confirmation email. We highly recommend monitoring your tracking information closely to ensure someone is present to receive the delivery.